Digital Analytics Manager · Sydney

Marketing and customer measurement that finance actually trusts.

I replace last-click guesswork with incrementality, experimentation and mix modelling — so spend follows what genuinely drives growth, not what gets the credit.

Geo holdout · treated vs control +27% lift
Treated (exposed) Control (held out)
$42M
annual media spend governed by the measurement framework
+27%
incremental ROAS after reallocating from saturated channels
100+
experiments designed, powered and read out
11 yrs
analytics across financial services, retail & telco
Selected work

Four problems, measured properly.

Client names withheld and figures sanitised. Each one followed the same spine: a question worth answering, a method that could survive scrutiny, and an outcome in dollars.

ASX-listed insurer · Media measurement

Last click was over-crediting paid social

Platform-reported conversions implied a story finance didn't believe — and budgets were set on it.

Approach
Geo holdoutsMarketing mix modellingIncrementality
$6.2M reallocated · +27% incremental ROAS
National retailer · Experimentation

No structured test-and-learn

Decisions ran on opinion and HiPPOs. Nothing was being proven before it shipped.

Approach
CRO programPower analysisResults repository
25+ tests/quarter · ~$9M incremental revenue
Telco · Measurement foundations

Fragmented tracking, cookie-deprecation risk

Measurement was about to break as third-party cookies went away across five brands.

Approach
Server-side taggingAdobe CJAConsent mode
+23% identity match · continuity preserved
Bank · Customer analytics

Acquisition spend ignored customer value

Every new customer was treated as equal, so bidding chased volume over worth.

Approach
CLV modelPropensity scoringValue-based bidding
+19% 12-month retention of new cohorts
How I work

Three rules everything runs through.

01

Causal, not correlational

If a number can't survive a holdout or a control group, it isn't a result — it's a coincidence with good PR.

02

Decisions, not dashboards

Every analysis ends in an action and a dollar figure. A chart that changes nothing is a cost, not an asset.

03

One number finance trusts

Marketing's measurement and the CFO's revenue should reconcile. I'd rather have one defensible truth than two convenient ones.

Capabilities

The stack behind the work.

Measurement & causal inference
IncrementalityGeo experimentsHoldout designMarketing mix modellingData-driven attribution
Experimentation & CRO
A/B & MVTPower analysisBayesian methodsTest-and-learn roadmaps
Digital & product analytics
Adobe AnalyticsCustomer Journey AnalyticsGA4AmplitudeServer-side tagging
Customer analytics
SegmentationCLV / LTVChurn & propensityCohort & RFM
Data & engineering
SQLPythondbtBigQuerySnowflake
Activation & CDP
Adobe Real-Time CDPSegmentClean rooms (ADH, AMC)
Writing

Notes on measuring honestly.

In the open · ongoing

Measured at the movies: a weekly Australian box-office model

A public side project — forecasting weekend takings, decomposing word-of-mouth decay, and pressure-testing whether marketing spend actually moved the opening. Built in the open because the best way to prove a method is to publish it before you know the answer.

Essay8 min

Beyond last click: why your attribution model is quietly lying

Multi-touch attribution feels rigorous and isn't. What it's actually measuring, and what to use instead.

Essay6 min

What incrementality actually measures (and what it doesn't)

A plain-language tour of holdouts, geo tests and the traps that make a "lift" disappear under scrutiny.

Playbook10 min

Building an experimentation practice from zero

Prioritisation, power, and the cultural work of getting an org to ship the test before the opinion.

Essay5 min

The two-sources-of-truth problem, and how to end it

Why marketing and finance disagree on the same number — and the reconciliation that buys back trust.

About

I'm a digital analytics manager who's spent eleven years turning marketing and customer data into decisions people can defend in a boardroom.

My background runs across web, app and campaign measurement, with deep ownership of the Adobe and GA4 stack and a specialism in the harder end of the discipline — incrementality, experimentation and mix modelling. I've built and mentored analytics teams, and I care most about the bit where a number turns into a budget decision. Outside work I write about measurement, run a box-office data project, and occasionally argue with people about whether their dashboard is doing anything at all.

Got a measurement problem worth solving?

Whether it's a role, a hard attribution question, or an experimentation program that needs building from scratch — let's talk.