Marketing Analytics Lead · Sydney

Measurement that businesses actually trust.

I turn customer, campaign and journey data into clear evidence for where to invest, what to improve and what is actually driving growth.

Holdout · treated vs control +27% lift
Treated (exposed) Control (held out)
Kunal Mirchandani
Kunal Mirchandani, Marketing Analytics Lead
$42M
media spend governed by the framework
+27%
incremental ROAS from smarter allocation
100+
experiments designed, powered and read out
14 yrs
analytics across finance, retail & telco
What I do

Where I make the difference.

Measure

Prove what actually worked

Incrementality, holdouts and mix modelling that separate real lift from last-click credit.

Experiment

Build the test engine

Experimentation programs with the power, and the culture, to ship tests before opinions.

Journeys

Find where value leaks

Journey analytics across web and app that surface the drop-offs costing real money.

Enable

Make the team self-serve

Foundations, governance and mentoring that turn one analyst's work into a lasting capability.

Selected work

Four problems, measured properly.

Client names are withheld – these are anonymised versions of engagements delivered in prior in-house roles. Each case is the same: a real problem, a rigorous method and a clear business outcome.

ASX-listed insurer · Media measurement

Last click was over-crediting paid social

Platform-reported conversions told finance a story the real data didn't support.

Approach
Geo holdoutsMarketing mix modellingIncrementality
$6.2M reallocated · +27% incremental ROAS
Read the case study →
National retailer · Experimentation

No structured test-and-learn

Decisions ran on opinion and HiPPOs. Nothing was being proven before it shipped.

Approach
CRO programPower analysisResults repository
25+ tests/quarter · ~$9M incremental revenue
Telco · Measurement foundations

Fragmented tracking, cookie-deprecation risk

Measurement was about to break as third-party cookies went away across five brands.

Approach
Server-side taggingAdobe CJAConsent mode
+23% identity match · continuity preserved
Bank · Customer analytics

Acquisition spend ignored customer value

Every new customer was treated as equal, so bidding chased volume over worth.

Approach
CLV modelPropensity scoringValue-based bidding
+19% 12-month retention of new cohorts
How I work

Three rules everything runs through.

01

Causal, not correlational

If a number can't survive a holdout or control, it's not a result. It's just a story.

02

Decisions, not dashboards

Every analysis ends with a decision. A chart that changes nothing is a cost.

03

One number finance trusts

Measurement should reconcile with revenue. One defensible truth, not two.

Capabilities

The stack behind the work.

Core stack
Databricks Power BI Looker Tableau Contentsquare Salesforce Marketing Cloud Adobe Journey Optimizer Adobe Experience Platform
Measurement & causal inference
IncrementalityGeo experimentsHoldout designData-driven attribution
Experimentation & CRO
A/B & MVTPower analysisTest-and-learn roadmaps
Digital & product analytics
Adobe AnalyticsCustomer Journey AnalyticsGA4Server-side tagging
Data & engineering
SQLBigQuery
Activation & CDP
Salesforce Marketing CloudAdobe Journey OptimizerAdobe Experience Platform
About

I'm a marketing analytics and measurement lead who's spent 14 years turning marketing and customer data into decisions people can defend in a boardroom.

I work across web, app and campaign measurement, with deep ownership of the Adobe stack and GA4, and a focus on the harder end of the discipline: incrementality, experimentation and mix modelling. Across financial services, retail and telco, what I care most about is the moment a number turns into a budget decision – and I build AI-native workflows to get there faster. Outside client work I publish essays on measurement, run StoryPrism, and argue over whether dashboards are actually useful.

Got a measurement problem worth solving?

If you're hiring, facing attribution risk, or building a test program from scratch, let's talk.